Service Catalog · 2026

AI. Technology. Automation. Digital Transformation.

Artificial IntelligenceTechnologyAutomationDigital Transformation

DaVinci-X is an AI-first technology consulting and delivery company that helps organizations design, build, modernize, automate, secure, and operate technology-enabled business capabilities.

We support clients through strategic consulting, hands-on engineering, implementation, managed services, specialized technical talent, and AI-accelerated delivery.

Europe HQPorto, Portugal
East Coast USA HQSantee, South Carolina
Contacthello@davinci-x.com
Webdavinci-x.com
Core Capabilities

Ten capabilities. One delivery organization.

The complete catalog resolves into ten primary capabilities — the way DaVinci-X is bought, staffed, and delivered.

Supporting capabilities include training, systems integration, project delivery, government technology services, and emerging technology.

0101 — Service Category↑ Capabilities

Artificial Intelligence

AI Strategy & Consulting

  • AI Readiness Assessments

    A structured review of your data, systems, skills, and processes to determine where AI can realistically be deployed today.

  • AI Opportunity Identification

    We examine how your organization actually works and identify the specific tasks and decisions where AI would produce measurable gains.

  • AI Strategy & Roadmaps

    A sequenced plan that ties AI investment to business objectives, with priorities, dependencies, and timelines you can budget against.

  • AI Use-Case Development

    Turning a broad ambition into a defined use case with clear inputs, outputs, success criteria, and an owner.

  • AI Adoption Planning

    Planning the rollout, training, and change management needed for people to actually use the AI you deploy.

  • AI Governance Strategy

    Policies and decision rights covering how AI is approved, monitored, and retired across your organization.

  • Responsible AI Advisory

    Guidance on fairness, transparency, human oversight, and disclosure so AI use holds up to scrutiny.

  • AI Risk Assessments

    Identifying where AI could produce incorrect, biased, or unsafe outcomes, and what controls reduce that exposure.

  • AI Operating Model Design

    Defining the roles, teams, and workflows that own AI systems once they are in production.

  • AI Vendor & Platform Evaluation

    Independent comparison of AI platforms and vendors against your requirements, budget, and risk tolerance.

  • AI ROI / Business Case Development

    Quantifying expected cost, benefit, and payback period so AI spending can be defended to decision-makers.

Generative AI Solutions

  • Generative AI Application Development

    Custom applications built on generative models, designed around a specific business workflow rather than general-purpose chat.

  • Enterprise AI Assistants

    Assistants grounded in your organization's own content and systems, scoped to what each user is permitted to see.

  • Internal Knowledge Assistants

    A conversational way for staff to get answers from internal documentation, policies, and procedures.

  • AI Search & Retrieval Systems

    Search that understands intent and meaning, returning relevant passages rather than a list of keyword matches.

  • Retrieval-Augmented Generation (RAG)

    Grounding AI answers in your own documents and data so responses are traceable to a source rather than invented.

  • Document Intelligence Solutions

    Automated reading of contracts, forms, invoices, and reports to extract structured, usable data.

  • AI-Powered Research Systems

    Systems that gather, filter, and synthesize information across many sources into a reviewable summary.

  • AI Content Generation Systems

    Controlled generation of drafts and routine written material, working within your templates, tone, and approval steps.

  • AI Summarization Solutions

    Condensing long documents, transcripts, and threads into accurate summaries staff can act on quickly.

  • Multimodal AI Applications

    Applications that work across text, images, audio, and documents in a single workflow.

AI Agents & Agentic Systems

  • AI Agent Development

    Building AI agents that carry out multi-step tasks against real systems, with defined boundaries and oversight.

  • Autonomous Workflow Agents

    Agents that run a defined process end to end, escalating to a person when they hit an exception.

  • Multi-Agent Systems

    Several specialized agents coordinating on a larger task, each handling the part it is best suited to.

  • Customer Service Agents

    AI agents that handle routine customer enquiries and hand off cleanly to staff when judgment is needed.

  • Sales & Lead Qualification Agents

    Agents that respond to inbound enquiries, gather qualifying detail, and route genuine opportunities to your team.

  • Research Agents

    Agents that investigate a question across sources and return a cited, structured answer.

  • Operations Agents

    Agents embedded in day-to-day operations to monitor, triage, and progress routine work.

  • Internal Employee Assistants

    A single assistant employees can ask about systems, policies, and processes instead of hunting for answers.

  • AI Tool-Using Agents

    Agents connected to your actual tools and APIs so they can take action, not just produce text.

  • Human-in-the-Loop Agent Systems

    Agent workflows with deliberate approval points, so a person authorizes anything consequential.

  • Agent Monitoring & Optimization

    Ongoing observation of agent behavior, accuracy, and cost, with tuning as conditions change.

AI Integration

  • AI API Integration

    Connecting AI services into your existing applications through supported, maintainable interfaces.

  • LLM Integration

    Embedding large language models into your systems, including prompt design, guardrails, and fallback handling.

  • Enterprise Application AI Integration

    Adding AI capability inside the business applications your teams already use every day.

  • CRM AI Integration

    Bringing AI into your CRM for summarization, drafting, enrichment, and next-step suggestions.

  • Microsoft 365 AI Integration

    Connecting AI to Microsoft 365 content and workflows within your existing tenant permissions.

  • Knowledge Base Integration

    Wiring your documentation and knowledge sources into AI systems so answers stay current.

  • AI Workflow Integration

    Placing AI steps inside existing automated workflows rather than running them as a separate tool.

  • Custom AI Middleware

    A managed layer between your applications and AI providers, handling routing, logging, limits, and change.

0202 — Service Category↑ Capabilities

Business Process Automation

Workflow Automation

  • Business Process Automation

    Replacing manual, repetitive steps in a business process with reliable automated ones, with exceptions routed to a person.

  • Workflow Design & Optimization

    Mapping how work actually moves today, removing unnecessary steps, then designing the version worth automating.

  • Approval Workflow Automation

    Automated routing of requests to the right approver, with reminders, escalation, and a complete audit trail.

  • Document Workflow Automation

    Automating how documents are created, routed, reviewed, approved, and filed.

  • Data Entry Automation

    Eliminating rekeying by capturing data once and passing it between systems automatically.

  • Notification & Escalation Automation

    Rules that alert the right people at the right time and escalate automatically when something stalls.

  • Employee Onboarding Automation

    Coordinating accounts, equipment, access, training, and paperwork for new starters from a single trigger.

  • Customer Onboarding Automation

    Automating the intake, verification, and setup steps that follow a new customer signing on.

  • Back-Office Automation

    Automating the administrative work behind finance, HR, and operations that consumes staff time without adding judgment.

  • Reporting Automation

    Scheduled, automatic production and distribution of reports, replacing manual assembly each cycle.

Intelligent Automation

  • AI-Powered Workflow Automation

    Automation that uses AI for the steps rules alone cannot handle, such as classifying or interpreting content.

  • Intelligent Document Processing

    Reading unstructured documents to extract, validate, and route the data they contain.

  • Email Classification & Routing

    Automatically categorizing inbound email and directing it to the correct team or process.

  • Automated Data Extraction

    Pulling specific fields out of documents, forms, and systems without manual review of every item.

  • AI-Assisted Decision Workflows

    Workflows where AI proposes a decision with its reasoning, and a person confirms or overrides it.

  • AI-Based Case Management

    Managing cases end to end with AI assisting on triage, prioritization, summarization, and next steps.

  • Natural Language Workflow Interfaces

    Letting staff trigger and query workflows by describing what they need in plain language.

Integration Automation

  • API-Based Automation

    Connecting systems directly through their APIs so data moves automatically and reliably.

  • CRM Automation

    Automating record creation, updates, task assignment, and follow-up inside your CRM.

  • ERP Workflow Integration

    Connecting ERP processes to the surrounding systems so finance and operations data stays aligned.

  • Microsoft Power Automate Solutions

    Automations built on Power Automate, using the licensing and governance already in your Microsoft tenant.

  • SaaS Application Integration

    Linking the SaaS products your teams use so they share data instead of holding separate copies.

  • Webhook Automation

    Event-driven triggers that start a process the moment something happens in another system.

  • Cross-System Data Synchronization

    Keeping the same information consistent across multiple systems without manual reconciliation.

0303 — Service Category↑ Capabilities

Custom Software Development

Application Development

  • Custom Business Applications

    Software built for a process that off-the-shelf products do not fit, scoped to what your operation actually needs.

  • Web Application Development

    Browser-based applications built to your requirements, from internal tools to customer-facing platforms.

  • Mobile Application Development

    Native or cross-platform mobile applications for staff, field teams, or customers.

  • Internal Business Tools

    Focused tools that remove a specific internal bottleneck, often replacing a spreadsheet or manual handoff.

  • Client & Customer Portals

    Secure portals where clients can see their information, submit requests, and track progress.

  • SaaS Product Development

    Building multi-tenant software products, including the account, billing, and administration layers.

  • MVP Development

    The smallest working version that proves the idea with real users, built to be extended rather than thrown away.

  • Proof-of-Concept Development

    A focused build that answers a specific technical or commercial question before larger investment.

  • Enterprise Application Development

    Applications built for scale, security, and integration with existing enterprise systems.

Backend & Platform Engineering

  • API Development

    Designing and building APIs that expose your data and capabilities to other systems in a controlled way.

  • REST API Development

    RESTful services built to consistent conventions, documented for the teams that will consume them.

  • Backend Services

    The server-side logic, processing, and data handling that sits behind your applications.

  • Microservices

    Breaking a large system into independently deployable services where that genuinely reduces complexity.

  • Database Development

    Schema design, queries, indexing, and structures built for how your data is actually read and written.

  • Authentication & Authorization

    Controlling who can sign in and precisely what each person is permitted to do.

  • Systems Integration

    Connecting separate systems so they exchange data reliably and behave as one operation.

  • Middleware Development

    A translation and coordination layer between systems that were never designed to talk to each other.

Application Modernization

  • Legacy Application Modernization

    Bringing older applications up to current standards for security, supportability, and integration.

  • Application Replatforming

    Moving an application to a modern platform with minimal change to what users see.

  • Cloud Migration

    Moving applications and data to cloud infrastructure, with a plan for cutover and rollback.

  • Architecture Modernization

    Restructuring how a system is built so it can be changed safely and scaled predictably.

  • API Modernization

    Replacing brittle or undocumented interfaces with maintainable, versioned APIs.

  • Technical Debt Reduction

    Targeted remediation of the shortcuts that now slow every change down.

  • Performance Optimization

    Finding and fixing the specific causes of slowness, measured before and after.

  • Legacy System Integration

    Connecting older systems that lack modern interfaces without needing to replace them first.

0404 — Service Category↑ Capabilities

Forward Deployment Engineering

DaVinci-X provides embedded technical professionals who work directly with clients to solve complex operational and technology problems.

Services

  • Forward Deployed Engineers

    Engineers who work alongside your team, inside your context, to build and ship a solution rather than advise from outside.

  • Embedded AI Engineers

    AI engineers embedded in your team to design, build, and put AI capability into production.

  • Embedded Software Engineers

    Software engineers who join your team and deliver as part of it for the length of the engagement.

  • Solution Engineers

    Engineers who translate a business problem into a working technical solution and prove it in your environment.

  • Technical Implementation Specialists

    Specialists focused on getting a chosen system configured, integrated, and live.

  • Client-Site Engineering

    Engineering delivered on site or in close collaboration with your team where proximity matters.

  • Rapid Prototyping

    Fast, working prototypes that test an approach with real users before committing to a full build.

  • Production Deployment

    Taking a solution from working prototype to reliably running in production.

  • Systems Integration

    Connecting separate systems so they exchange data reliably and behave as one operation.

  • Technical Troubleshooting

    Diagnosing and resolving technical problems in existing systems, including ones nobody currently owns.

  • Workflow Transformation

    Redesigning and rebuilding how a specific workflow runs, then deploying the replacement.

  • Custom Client Solutions

    Solutions built specifically for your situation when nothing standard fits.

0505 — Service Category↑ Capabilities

Cloud Computing

Cloud Strategy

  • Cloud Readiness Assessments

    An assessment of which workloads are ready to move to cloud, which need work first, and which should stay put.

  • Cloud Architecture

    Designing how your cloud environment is structured for security, cost, resilience, and growth.

  • Cloud Migration Planning

    A sequenced migration plan covering dependencies, downtime, testing, and rollback.

  • Cloud Modernization

    Reworking applications to use cloud capabilities properly rather than simply running them on cloud servers.

  • Hybrid Cloud Strategy

    A coherent approach for running some systems in cloud and some on premises without duplicating effort.

  • Cloud Cost Optimization

    Identifying and removing wasted cloud spend through right-sizing, scheduling, and commitment planning.

  • Cloud Governance

    Standards and guardrails covering how cloud resources are provisioned, tagged, secured, and paid for.

Microsoft Azure

  • Azure Architecture

    Designing Azure environments including networking, identity, resource structure, and security boundaries.

  • Azure Migration

    Moving workloads into Azure with a tested plan for each system.

  • Azure Application Deployment

    Deploying and configuring applications on the appropriate Azure services.

  • Azure AI Services

    Implementing Azure AI capability within your existing tenant, governance, and data boundaries.

  • Azure Functions

    Event-driven serverless code for tasks that should run on demand rather than on a permanent server.

  • Azure Storage

    Configuring storage for cost, performance, redundancy, and retention requirements.

  • Azure Networking

    Virtual networks, connectivity, and traffic control configured for security and reliability.

  • Azure Identity Integration

    Connecting applications and services to Entra ID for consistent sign-in and access control.

  • Azure Monitoring

    Monitoring and alerting so problems are detected before users report them.

  • Azure DevOps

    Pipelines, repositories, and work tracking configured to support a repeatable delivery process.

Cloud Operations

  • Infrastructure Configuration

    Setting up servers, services, and resources to a consistent, documented standard.

  • Environment Management

    Maintaining separate, consistent development, test, and production environments.

  • Backup & Recovery

    Backups that are configured, verified, and tested for the recovery times your business actually requires.

  • Monitoring & Alerting

    Continuous monitoring with alerts routed to whoever can act on them.

  • Performance Optimization

    Finding and fixing the specific causes of slowness, measured before and after.

  • Infrastructure Automation

    Provisioning and configuring infrastructure through code so it is repeatable and reviewable.

  • Disaster Recovery Planning

    A documented, tested plan for restoring service after a major failure.

0606 — Service Category↑ Capabilities

Microsoft 365 & Power Platform

Microsoft 365

  • Microsoft 365 Consulting

    Advice on how to configure, license, and govern Microsoft 365 for the way your organization works.

  • Microsoft 365 Implementation

    Deploying and configuring Microsoft 365 services, including migration from what you use today.

  • Tenant Configuration

    Setting up your Microsoft tenant with the right identity, security, and service configuration.

  • Microsoft Teams Solutions

    Structuring Teams so collaboration is organized and findable rather than sprawling.

  • Microsoft Exchange Online

    Email configuration, migration, mail flow, and protection in Exchange Online.

  • Microsoft OneDrive

    Configuring and rolling out OneDrive for reliable, governed personal file storage.

  • Microsoft 365 Governance

    Rules for how sites, teams, and content are created, named, retained, and retired.

  • Microsoft 365 Automation

    Automating routine tasks and processes using the tools already included in Microsoft 365.

SharePoint

  • SharePoint Consulting

    Guidance on structuring SharePoint so people can find things and permissions stay manageable.

  • SharePoint Online Implementation

    Building out SharePoint Online sites, libraries, metadata, and permissions.

  • Intranet Development

    A working internal hub for news, documents, policies, and the tools staff use daily.

  • Document Management

    Structured storage with version control, metadata, retention, and controlled access.

  • Knowledge Management

    Capturing what your organization knows in a form that stays current and can be found.

  • SharePoint Migration

    Moving content from file shares or older SharePoint versions, with structure and permissions intact.

  • SharePoint Workflow Automation

    Automating review, approval, and document processes inside SharePoint.

  • SharePoint Governance

    Ownership, lifecycle, and permission standards that stop SharePoint sprawl.

Power Platform

  • Power Apps Development

    Custom business applications built on Power Apps and connected to your existing data.

  • Power Automate Development

    Automated flows connecting Microsoft and third-party systems, with error handling and monitoring.

  • Power BI Solutions

    Dashboards and reporting models built on governed, refreshed data.

  • Power Pages Development

    External-facing sites and portals built on the Power Platform with controlled access.

  • Dataverse Solutions

    A structured, secured data layer for Power Platform applications.

  • Business Process Automation

    Replacing manual, repetitive steps in a business process with reliable automated ones, with exceptions routed to a person.

  • Custom Power Platform Applications

    Applications combining Power Apps, Power Automate, and Dataverse for a specific operational need.

Microsoft Copilot

  • Microsoft Copilot Readiness

    Preparing your data, permissions, and content so Copilot returns useful and appropriate results.

  • Copilot Implementation

    Rolling out Copilot with the configuration, licensing, and controls it requires.

  • Copilot Adoption

    Helping staff use Copilot for real work through guidance, examples, and support.

  • Copilot Studio Solutions

    Custom copilots and conversational agents built in Copilot Studio.

  • Custom Copilot Agents

    Purpose-built agents grounded in your own content and connected to your systems.

  • Copilot Training

    Practical training on prompting, verifying output, and using Copilot responsibly.

  • Copilot Governance

    Controls over what Copilot can access, what it may do, and how usage is monitored.

0707 — Service Category↑ Capabilities

Data & Analytics

Data Engineering

  • Data Integration

    Bringing data from separate systems together into a consistent, usable form.

  • ETL / ELT Development

    Pipelines that extract, transform, and load data on a reliable schedule.

  • Data Pipeline Development

    Automated, monitored movement of data from source systems to where it is analyzed.

  • Data Transformation

    Cleaning, reshaping, and standardizing raw data so it can be trusted for reporting.

  • Database Design

    Data models designed around how the information will actually be queried and maintained.

  • Data Migration

    Moving data between systems with validation and reconciliation at both ends.

  • Data Quality Improvement

    Finding and fixing the duplicates, gaps, and inconsistencies that undermine confidence in reporting.

Business Intelligence

  • Business Intelligence Consulting

    Deciding what should be measured, by whom, and how it should be presented to drive decisions.

  • Executive Dashboards

    A concise view of the measures leadership needs, refreshed automatically.

  • Operational Dashboards

    Day-to-day operational visibility for the teams running the work.

  • KPI Development

    Defining measures that are unambiguous, obtainable from your data, and tied to an outcome.

  • Power BI Development

    Building Power BI datasets, reports, and dashboards on a governed data model.

  • Automated Reporting

    Reports produced and distributed on schedule without manual assembly.

  • Data Visualization

    Presenting data so the pattern and the exception are immediately visible.

AI & Data

  • AI Data Preparation

    Structuring, cleaning, and labelling data so AI systems produce reliable results.

  • Vector Database Solutions

    Storage and retrieval of embeddings to support semantic search and retrieval-augmented generation.

  • Enterprise Knowledge Bases

    A governed, current body of organizational knowledge that both people and AI can draw on.

  • Semantic Search

    Search that matches meaning rather than exact words, returning genuinely relevant results.

  • Data Classification

    Categorizing data by type and sensitivity so it can be handled and protected correctly.

  • Document Data Extraction

    Turning the contents of documents into structured data that systems can use.

  • AI Analytics Solutions

    Applying AI to analysis to surface patterns, anomalies, and explanations faster.

0808 — Service Category↑ Capabilities

Cybersecurity

Security Consulting

  • Cybersecurity Assessments

    A structured review of your current security controls against real risks, with prioritized findings.

  • Security Posture Reviews

    A point-in-time view of where you are exposed and what to address first.

  • Security Architecture

    Designing how identity, network, data, and application controls fit together coherently.

  • Risk Assessments

    Identifying threats, likelihood, and business impact so security spending goes where it matters.

  • Security Policy Development

    Written, workable policies that people can actually follow and you can audit against.

  • Security Awareness Consulting

    Helping staff recognize and correctly handle phishing, social engineering, and data-handling risks.

Cloud & Application Security

  • Cloud Security Reviews

    Reviewing cloud configuration for exposed resources, weak access controls, and drift from standards.

  • Application Security Assessments

    Examining applications for vulnerabilities in authentication, data handling, and dependencies.

  • Identity & Access Management

    Ensuring the right people have the right access, and that it is removed when it should be.

  • Authentication Architecture

    Designing sign-in across your systems, including multi-factor and single sign-on.

  • Microsoft 365 Security

    Hardening Microsoft 365 configuration, sharing settings, and threat protection.

  • Azure Security

    Securing Azure identity, network, and resource configuration against known weaknesses.

  • API Security

    Protecting APIs through authentication, authorization, rate limiting, and input validation.

  • Secure Configuration

    Bringing systems in line with hardened baselines rather than vendor defaults.

AI Security

  • AI Security Assessments

    Assessing AI systems for data exposure, misuse, and unsafe or unintended behavior.

  • LLM Security Reviews

    Reviewing language-model deployments for prompt injection, data leakage, and output risks.

  • AI Data Protection

    Controlling what data reaches AI systems, where it is stored, and how long it is retained.

  • Prompt Injection Risk Assessment

    Testing whether untrusted content can manipulate your AI system into unintended actions.

  • AI Access Controls

    Ensuring AI systems can only see and act on what the requesting user is entitled to.

  • AI Governance & Security

    Combining oversight, monitoring, and technical controls so AI use stays within policy.

0909 — Service Category↑ Capabilities

Digital Transformation

Transformation Consulting

  • Digital Transformation Strategy

    A prioritized plan for changing how the organization operates, not simply which software it buys.

  • Technology Modernization

    Replacing or upgrading the systems that now constrain how the business can operate.

  • Business Process Redesign

    Rethinking how a process should work before automating it, so you do not automate the waste.

  • Technology Roadmaps

    A sequenced view of technology change, showing what happens when and what depends on what.

  • Operating Model Transformation

    Changing how teams, responsibilities, and decisions are organized to support new ways of working.

  • Digital Capability Assessments

    Measuring current capability against where the organization needs to be, and naming the gaps.

  • Technology Adoption Strategy

    Planning how people will be brought onto new systems so the investment is actually realized.

Implementation

  • Digital Workflow Implementation

    Building and rolling out digital replacements for manual or paper processes.

  • Legacy Process Replacement

    Retiring an outdated process and standing up its replacement without disrupting operations.

  • System Modernization

    Upgrading systems so they are supportable, secure, and able to integrate.

  • Application Consolidation

    Reducing overlapping applications into fewer, better-supported systems.

  • Automation Deployment

    Putting automation into live operation with monitoring, exception handling, and support.

  • Cloud Transformation

    Shifting infrastructure and operating practice to cloud in a planned, staged way.

  • AI Transformation

    Embedding AI into core operations rather than running isolated experiments.

1010 — Service Category↑ Capabilities

Managed Digital Presence

DaVinci-X provides an AI-accelerated Managed Digital Presence as a Service offering for small businesses, founders, consultants, and growing organizations.

Website Launch Services

  • Website Strategy

    Deciding what the site needs to achieve, who it speaks to, and what it must do to convert.

  • AI-Assisted Website Design

    Using AI to accelerate design and content production while a human sets direction and approves output.

  • Website Development

    Building the site to work reliably across devices, load quickly, and be straightforward to update.

  • Business Websites

    A professional website covering who you are, what you offer, and how to make contact.

  • Landing Pages

    Focused single-purpose pages built to convert traffic from a specific campaign or audience.

  • Mobile-Responsive Development

    Layouts that work properly on phones and tablets, not just shrunk-down desktop pages.

  • Lead Capture Forms

    Forms designed to be completed, with the data routed straight into your follow-up process.

  • Domain Configuration

    Setting up domains, DNS, and email records correctly so nothing breaks or lands in spam.

  • Hosting Setup

    Provisioning and configuring hosting with certificates, backups, and sensible defaults.

  • Analytics Installation

    Putting measurement in place so you can see traffic, sources, and what visitors actually do.

  • Basic SEO

    Foundational search setup covering structure, metadata, speed, and indexability.

  • Website Launch Support

    Managing the go-live, including checks, redirects, and the first days after launch.

Managed Website Services

  • Managed Hosting

    Hosting we run and monitor on your behalf, including patching and certificate renewal.

  • Website Maintenance

    Ongoing updates, fixes, and upkeep so the site stays secure and current.

  • Website Updates

    Requested changes to pages, layout, and functionality handled as they come up.

  • Content Updates

    Routine text, image, and page updates so the site does not go stale.

  • Backup & Recovery

    Backups that are configured, verified, and tested for the recovery times your business actually requires.

  • Uptime Monitoring

    Continuous checks that the site is reachable, with alerts when it is not.

  • Security Checks

    Regular checks for vulnerabilities, outdated components, and unexpected changes.

  • Performance Monitoring

    Tracking load times and responsiveness, and acting when they degrade.

  • Technical Support

    A route to get technical problems looked at and resolved.

  • Website Care Plans

    A fixed monthly arrangement covering hosting, maintenance, monitoring, and a set amount of change work.

Digital Growth

  • Lead Capture Optimization

    Improving the forms, placement, and flow that determine how many visitors become enquiries.

  • Appointment Booking Integration

    Letting prospects book time directly against real availability.

  • CRM Integration

    Connecting the CRM to your website, email, finance, and support systems.

  • Email Follow-Up Automation

    Automated, timely follow-up so enquiries are not lost to delay.

  • SMS Workflow Integration

    Adding text messaging to reminders, confirmations, and follow-up sequences.

  • Review Request Automation

    Automatically asking satisfied customers for a review at the right moment.

  • Sales Funnel Enhancement

    Finding and fixing the points where prospects drop out on the way to becoming customers.

  • Website AI Assistants

    An assistant on your site that answers visitor questions and captures qualified enquiries.

1111 — Service Category↑ Capabilities

Web & Digital Experience

Capabilities

  • Corporate Websites

    A credible primary web presence for an established organization.

  • Marketing Websites

    Sites built around campaigns, messaging, and measurable conversion.

  • Landing Pages

    Focused single-purpose pages built to convert traffic from a specific campaign or audience.

  • Customer Portals

    Secure areas where customers can access their own information and services.

  • Client Portals

    A private space for clients to view documents, submit requests, and track progress.

  • Web Applications

    Browser-based software with real functionality behind it, not just published content.

  • Mobile-Responsive Experiences

    Experiences designed to work well on the device each visitor is actually using.

  • UX/UI Implementation

    Turning designs into accurate, accessible, working interfaces.

  • Website Modernization

    Bringing an outdated site up to current standards for speed, appearance, and accessibility.

  • Website Migration

    Moving a site to new hosting or a new platform without losing content or search ranking.

  • Performance Optimization

    Finding and fixing the specific causes of slowness, measured before and after.

  • Analytics Integration

    Connecting analytics and tracking so activity is measured consistently.

  • Conversion Optimization

    Testing and refining pages to increase the proportion of visitors who take action.

1212 — Service Category↑ Capabilities

CRM & Sales Automation

Capabilities

  • CRM Strategy

    Deciding what the CRM must do for your sales process before configuring or replacing it.

  • CRM Implementation

    Standing up a CRM including data model, process, permissions, and rollout.

  • CRM Configuration

    Tailoring fields, stages, layouts, and rules to how your team actually sells.

  • CRM Integration

    Connecting the CRM to your website, email, finance, and support systems.

  • Lead Management Systems

    A defined path for every lead from first contact through to qualified opportunity.

  • Lead Routing

    Automatically assigning leads to the right person by territory, product, or availability.

  • Lead Qualification Automation

    Automatically gathering and scoring qualifying information before a salesperson invests time.

  • Sales Pipeline Automation

    Automating stage changes, tasks, and reminders so the pipeline reflects reality.

  • Follow-Up Automation

    Ensuring every prospect receives timely follow-up without relying on memory.

  • Appointment Scheduling

    Automated booking that respects real calendars and reduces back-and-forth.

  • Customer Lifecycle Automation

    Automated touchpoints across onboarding, retention, and renewal.

  • AI Sales Assistants

    AI support for drafting, summarizing calls, and suggesting the next step.

  • CRM Data Migration

    Moving records into a new CRM with deduplication, mapping, and validation.

  • Reporting & Dashboards

    Sales reporting that shows pipeline, conversion, and activity without manual compilation.

1313 — Service Category↑ Capabilities

Systems Integration

Capabilities

  • Enterprise Systems Integration

    Connecting core business systems so information flows without manual transfer or duplicate entry.

  • API Integration

    Using published APIs to connect systems in a supportable, documented way.

  • SaaS Integration

    Linking cloud products so they share data instead of each holding a partial picture.

  • CRM Integration

    Connecting the CRM to your website, email, finance, and support systems.

  • ERP Integration

    Connecting ERP to surrounding systems so finance, inventory, and operations stay aligned.

  • Microsoft 365 Integration

    Connecting other systems to Microsoft 365 data, identity, and workflows.

  • Cloud Integration

    Connecting cloud services to each other and to what remains on premises.

  • Data Integration

    Bringing data from separate systems together into a consistent, usable form.

  • Legacy System Integration

    Connecting older systems that lack modern interfaces without needing to replace them first.

  • Authentication Integration

    Bringing systems onto shared sign-in so users have one identity and you have one place to revoke it.

  • Webhook Development

    Event notifications between systems so actions trigger immediately rather than on a schedule.

  • Middleware Development

    A translation and coordination layer between systems that were never designed to talk to each other.

  • Cross-Platform Workflow Integration

    Workflows that run across several platforms as a single, coherent process.

1414 — Service Category↑ Capabilities

Technology Consulting & Advisory

Technology Strategy

  • Technology Assessments

    An independent review of your current technology, what it costs, and how well it serves the business.

  • Technology Roadmaps

    A sequenced view of technology change, showing what happens when and what depends on what.

  • Architecture Consulting

    Guidance on how systems should be structured and how they should fit together.

  • Software Selection

    Structured evaluation of options against your real requirements rather than vendor feature lists.

  • Vendor Evaluation

    Comparing suppliers on capability, cost, risk, and fit before you commit.

  • Build-vs-Buy Analysis

    An honest comparison of building it, buying it, or configuring something you already own.

  • Technology Modernization Strategy

    A plan for replacing ageing systems in an order the business can absorb.

  • Digital Transformation Advisory

    Senior guidance through a transformation programme, including where the usual failures occur.

Executive Technology Services

  • Fractional CTO

    Senior technology leadership on a part-time basis for organizations that need the judgment but not a full-time hire.

  • Fractional AI Officer

    Part-time senior ownership of AI strategy, governance, and delivery.

  • Virtual CIO Advisory

    Ongoing advisory on technology direction, budget, risk, and supplier management.

  • Technology Leadership

    Experienced leadership for technology teams and programmes during growth or transition.

  • AI Leadership

    Direction and accountability for AI initiatives, from selection through to production use.

  • Technology Due Diligence

    Technical assessment of a target company or product ahead of investment or acquisition.

  • Technical Program Advisory

    Independent oversight of a major technical programme, including risk and delivery confidence.

  • Technology Procurement Advisory

    Support through selection, negotiation, and contracting so commitments match requirements.

1515 — Service Category↑ Capabilities

IT & AI Managed Services

Capabilities

  • Managed AI Solutions

    We run your AI systems day to day, covering monitoring, accuracy, cost, and updates.

  • AI Agent Monitoring

    Watching agent behavior and output quality in production, and correcting drift.

  • Automation Monitoring

    Ensuring automated processes keep running, with failures caught and resolved.

  • Application Support

    Ongoing support for applications in production, including fixes and small changes.

  • Cloud Support

    Day-to-day management of cloud environments including patching, capacity, and cost.

  • Microsoft 365 Support

    Ongoing administration and user support across Microsoft 365 services.

  • Website Management

    Keeping your site running, current, secure, and backed up.

  • System Administration

    Routine administration of servers, services, accounts, and access.

  • Performance Monitoring

    Tracking load times and responsiveness, and acting when they degrade.

  • Technical Troubleshooting

    Diagnosing and resolving technical problems in existing systems, including ones nobody currently owns.

  • Maintenance & Updates

    Scheduled updates and upkeep so systems stay supported and secure.

  • Managed Technology Support

    A single arrangement covering support across the systems we look after for you.

  • Continuous Optimization

    Ongoing tuning of performance, cost, and reliability rather than a one-time fix.

1616 — Service Category↑ Capabilities

DevOps & Platform Engineering

Capabilities

  • CI/CD Implementation

    Automated build, test, and release pipelines so changes ship consistently and safely.

  • Deployment Automation

    Removing manual steps from releases to reduce error and downtime.

  • Environment Configuration

    Consistent, reproducible environments so behavior does not differ between test and production.

  • Infrastructure Automation

    Provisioning and configuring infrastructure through code so it is repeatable and reviewable.

  • Application Deployment

    Getting applications running correctly in their target environment.

  • Cloud Deployment

    Deploying workloads to cloud with appropriate scaling, security, and monitoring.

  • Monitoring & Logging

    Visibility into what systems are doing, with logs and metrics you can actually diagnose from.

  • Release Management

    Coordinating what ships when, with approvals, versioning, and rollback.

  • Development Environment Setup

    Getting developers productive quickly with consistent local and shared environments.

  • Production Environment Management

    Running production carefully, with change control, monitoring, and defined recovery steps.

  • Containerization

    Packaging applications into containers so they run the same way everywhere.

  • Platform Engineering

    Building the internal platform and tooling that lets delivery teams ship without reinventing the basics.

1717 — Service Category↑ Capabilities

AI & Technology Training

AI Training

  • Generative AI Training

    Practical training on what generative AI does well, where it fails, and how to use it in real work.

  • AI Literacy Training

    Foundational understanding of AI for staff who need to work alongside it confidently.

  • Prompt Engineering Training

    Techniques for getting reliable, repeatable results from AI tools.

  • AI for Business Teams

    Role-specific training for non-technical teams on applying AI to their own tasks.

  • AI for Executives

    A concise briefing for leaders on capability, risk, cost, and where to invest.

  • Microsoft Copilot Training

    Hands-on training on using Copilot effectively within Microsoft 365.

  • AI Agent Training

    Training on how agents work, where they are appropriate, and how to supervise them.

  • Responsible AI Training

    What staff must consider around accuracy, bias, privacy, and disclosure when using AI.

Technology Training

  • Microsoft 365 Training

    Practical training on the Microsoft 365 tools your organization has deployed.

  • SharePoint Training

    Training for users and site owners on structure, permissions, and document management.

  • Power Platform Training

    Enabling staff to build and maintain their own Power Platform solutions safely.

  • Cloud Training

    Training technical staff on the cloud services you actually run.

  • Automation Training

    Teaching teams to identify automation opportunities and build simple automations themselves.

  • Custom Technical Workshops

    Workshops built around your systems, your data, and your specific questions.

Organizational Enablement

  • AI Adoption Programs

    A structured programme moving an organization from pilot to routine, governed AI use.

  • Employee Enablement

    Giving staff the training, guidance, and support to work effectively with new systems.

  • AI Champions Programs

    Developing internal advocates who support colleagues and sustain adoption after we leave.

  • Technology Adoption Workshops

    Working sessions that build confidence and address resistance during a rollout.

  • Customized Corporate Training

    Training designed around your organization rather than delivered from a standard syllabus.

1818 — Service Category↑ Capabilities

Project & Program Delivery

Capabilities

  • Technical Project Management

    Managing technical projects to scope, schedule, and budget with realistic reporting.

  • AI Program Management

    Coordinating multiple AI initiatives so they share standards and do not duplicate effort.

  • Digital Transformation Programs

    Running multi-workstream transformation programmes with governance and dependency management.

  • Software Implementation Management

    Managing a software rollout across configuration, data, testing, training, and go-live.

  • Cloud Migration Management

    Coordinating a migration across many systems, owners, and cutover windows.

  • Agile Delivery

    Iterative delivery with working software at regular intervals and priorities revisited as you learn.

  • Scrum Delivery

    Scrum-based delivery with defined roles, sprints, and ceremonies where that suits the work.

  • Requirements Management

    Capturing, clarifying, and tracing requirements so what is built is what was needed.

  • Technical Business Analysis

    Translating between business need and technical implementation, and challenging both.

  • Vendor Coordination

    Managing multiple suppliers so responsibilities are clear and gaps do not open between them.

  • Implementation Governance

    Decision-making structure, reporting, and controls for a significant implementation.

  • PMO Support

    Support for an existing PMO, including standards, reporting, and portfolio visibility.

1919 — Service Category↑ Capabilities

Government & Public-Sector Technology Services

Capabilities

  • AI Consulting

    AI advisory scoped to public-sector requirements around transparency, procurement, and accountability.

  • Software Development

    Custom development delivered to public-sector standards and documentation requirements.

  • Systems Integration

    Connecting separate systems so they exchange data reliably and behave as one operation.

  • Cloud Services

    Cloud architecture, migration, and operation for public-sector workloads.

  • Data & Analytics

    Data integration, reporting, and analysis supporting public-sector reporting obligations.

  • Microsoft Solutions

    Microsoft 365, SharePoint, and Power Platform delivery in public-sector environments.

  • Cybersecurity Consulting

    Security assessment and advisory aligned to public-sector obligations.

  • Workflow Automation

    Automating administrative processes to reduce backlog and processing time.

  • Application Modernization

    Modernizing ageing public-sector applications while maintaining continuity of service.

  • Technical Program Support

    Technical capacity and expertise supporting a funded programme.

  • IT Staff Augmentation

    Qualified technical people added to an existing team for a defined period.

  • Digital Transformation

    Modernizing how a public body operates, not only the technology it runs.

  • Training & Technical Assistance

    Training and hands-on assistance to build lasting internal capability.

  • Subcontracting Support

    Delivering defined technical scope as a subcontractor to a prime contractor.

  • Technical Documentation

    Documentation meeting the standards required for handover, audit, and ongoing support.

2020 — Service Category↑ Capabilities

Startup & Product Development

Capabilities

  • Product Strategy

    Deciding what to build first, for whom, and what evidence will show it is working.

  • MVP Development

    The smallest working version that proves the idea with real users, built to be extended rather than thrown away.

  • Rapid Prototyping

    Fast, working prototypes that test an approach with real users before committing to a full build.

  • AI Product Development

    Building products where AI is the core capability, not an add-on feature.

  • SaaS Development

    Building subscription software including tenancy, billing, and administration.

  • Technical Architecture

    Choosing an architecture that fits your stage, budget, and realistic growth.

  • Product Modernization

    Reworking an existing product that has outgrown its original design.

  • Product Automation

    Automating the manual work behind a product so it can scale without proportional headcount.

  • Fractional CTO Services

    Senior technical leadership for founders who need direction without a full-time hire.

  • Technical Due Diligence

    Independent assessment of a product technical health ahead of funding or acquisition.

  • Prototype-to-Production Engineering

    Turning a working prototype into something reliable enough to run a business on.

  • Startup Technology Advisory

    Practical guidance on stack, build order, and technical hiring at an early stage.

2121 — Service Category↑ Capabilities

Emerging Technology

Web3 & Digital Identity

  • Web3 Strategy

    An assessment of whether Web3 technology serves a genuine purpose for your organization, and where it does not.

  • Web3 Domain Consulting

    Guidance on blockchain-based domain names and how they relate to your existing web presence.

  • Digital Identity Strategy

    Approaches to verifiable digital identity and what they would mean operationally.

  • Wallet-Ready Digital Experiences

    Digital experiences that can support wallet-based sign-in and ownership where it adds value.

  • Token-Gated Experience Concepts

    Concepts for content or services accessed through verified digital ownership.

  • Digital Collectible Strategy

    Assessment of digital collectibles as a customer or community mechanism, including the risks.

  • Community Technology Strategy

    Technology choices that support building and sustaining an engaged community.

Emerging AI

  • Agentic AI

    AI systems that plan and act across multiple steps rather than responding to single prompts.

  • Multimodal AI

    AI working across text, images, audio, and video within one system.

  • Voice AI

    Speech-driven interfaces for hands-free or telephone-based interaction.

  • Computer Vision Solutions

    Systems that interpret images and video for inspection, recognition, or monitoring.

  • Intelligent Interfaces

    Interfaces that adapt to context and intent rather than presenting the same options to everyone.

  • AI-Powered Knowledge Systems

    Knowledge systems where AI handles retrieval, synthesis, and keeping content current.

  • Emerging AI Technology Assessments

    Independent assessment of new AI technology and whether it is ready for your use.

Engagement Models

How DaVinci-X services are delivered.

Every service in this catalog can be structured to match how your organization buys, budgets, and governs technology work.

Fixed-Price Projects Productized Service Packages Monthly Retainers Managed Service Agreements Time & Materials Staff Augmentation Embedded Engineering Fractional Leadership Consulting Engagements Subcontracting Prime Contractor Engagements Strategic Partnerships
Positioning
DaVinci-X helps organizations turn technology into operational capability.

We combine artificial intelligence, software engineering, automation, cloud technology, data, cybersecurity, and experienced technical professionals to design, build, deploy, and operate solutions that improve how organizations work.

From strategy through production deployment and ongoing support, DaVinci-X provides the technology, engineering expertise, and execution required to move ideas into working systems.

Next Step

Start with an assessment.

Tell us where the friction is. We'll map the systems, the automation opportunities, and the fastest path to a working solution.

Request Assessment → Email us